Frequently asked Questions (FAQ's)
- How long does shipping take? Shipping usually takes between 3-4 days in Ireland . Shipping to Europe and outside of Europe is usually around 1-2 weeks
- Will the jewellery tarnish or fade over time? With the proper care and maintaining your jewellery should not fade or tarnish. To avoid this make sure you clean it regularly and avoid exposure to chemicals and perfumes.
- Can I customise my jewellery ? Yes! we provide customisation options for all our jewellery
- Do you ship internationally? Yes we ship worldwide.
- Can i track my order? Yes, once we ship the order you will get an email with the tracking number on it.
- Can i return or exchange my item? Yes within a certain timeframe it can be exchanged as long as the product is in perfect condition.
- How can i contact customer support? You can reach us via email and also by calling, all information provided in the contact page of our website.
- Do you offer different sizes? Yes all our jewellery comes in different chain sizes and all our rings have size options.
- Where is this company based? we have offices in Dublin, Ireland
- How do i care for my jewellery? we recommend removing jewellery before swimming, showering or excercising.Clean regularly with a soft cloth.
- What do i do if y jewellery arrives damaged? You can contact us and provide photos and we would be happy to help you get an exchangement or a replacement.